FAQ
Orders & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure payment providers like Stripe.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us at Contact@Kisdy Store.shop and we’ll do our best to help.
Q: How do I know my order went through?
You’ll receive an order confirmation email right after purchase. If you don’t see it, check your spam/junk folder.
Shipping & Delivery
Q: How long does delivery take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days in the UK. International shipping may take longer.
Q: Do you offer tracking?
Yes, once your order is shipped, you’ll receive a tracking link by email.
Q: Which couriers do you use?
We typically ship via Royal Mail and other trusted courier partners.
Warranty & Returns
Q: Do your products come with a warranty?
Yes — all items include a 30-Day Warranty covering manufacturing defects or items damaged on arrival.
Q: What if I change my mind?
We offer a 30-day return policy. Items must be unused, in original packaging, and returned at your expense unless faulty.
Q: How do I start a return or warranty claim?
Simply email us at Contact@Kisdy Store.shop with your order number, reason for return, and (if applicable) photos/videos of the issue.
Products
Q: Are your products safe to use?
Yes, all products are tested for quality and safety before shipping. Please follow the included instructions carefully.
Q: Do you provide product instructions?
Yes — most items come with manuals. If you didn’t receive one, contact us and we’ll send a digital copy.
Q: Can I get spare parts or accessories?
In some cases, yes. Reach out to our team with your product details.
Privacy & Security
Q: Is my personal information safe?
Absolutely. We use SSL encryption and secure servers to protect your data. See our Privacy Policy for full details.
Q: Will I receive marketing emails?
Only if you opt in. You can unsubscribe anytime by clicking the link in our emails.
Contact Us
Still have questions? We’re here to help!
📧 Email: Contact@Kisdy Store.shop
📞 Phone: +441216845078
📍 Address: 76 Bell Ln, Kitt's Green, Birmingham B33 0HX, UK